At VidGenie, we take pride in delivering high-quality digital services tailored to each client’s needs. Due to the nature of our work, we maintain the following refund policy:

1. Service-Based Refund

Once a project has been initiated, partial or full refunds are generally not available. However, if a project is canceled before any design or development work has begun, a partial refund (minus any administrative fees) may be considered.

2. Eligibility for Refund

Refunds may be granted under specific conditions, including:
• Failure to deliver the agreed-upon service, with no reasonable progress.
• Major deviation from the project scope without client approval.
• Duplicate or erroneous billing, with verified proof.

3. Non-Refundable Circumstances

Refunds will not be issued for:
• Change of mind after project initiation.
• Delays caused by client-side feedback or content delivery.
• Completed services or delivered digital assets.
• Minor errors or dissatisfaction if the project meets the approved scope.

4. Custom Projects

Since most of our services are customized to your business needs, they are non-refundable once completed and approved by the client.

5. Refund Request Process

To request a refund, please contact us at billing@vidgenie.com with:
• Your project reference number
• Reason for the refund request
• Any supporting documentation
We will review your request and respond within 7–10 business days.

6. Final Decision

All refund decisions are at the sole discretion of Vebora management.

7. Need Help?

If you have any questions about our refund policy, feel free to contact us at support@vidgenie.ai